Take your system operations to the next level...

Do you have a dedicated Medicat systems expert to manage your Medicat software solutions, or does it fall on your clinic admin, IT, or providers who have other responsibilities?

What if you had a dedicated resource that acted as your super user, site administrator, or even health informatics expert? With Medicat's Concierge Services, you can! 

Medicat's dedicated system experts will evaluate and help you choose the right Concierge Services package to optimize your workflow and processes with improved efficiencies, greater analytics, and unique insights to save you time and money, improve patient safety, and help reclaim valuable staff resources — particularly in today's resource-thin environment.

...with Medicat's Concierge Services.


Concierge Services



Prioritized Client

Medicat System Review & Maintenance

New Product Training & Integration 

End User Training & Administration

New Provider On-boarding/Off-boarding

Workflow, Software/Hardware Review & Recommendations 

Portal Configuration & Troubleshooting 

Design for Reporting, & Reconciliation Needs

Interface Troubleshooting

Monthly 2-hour Medicat Operations Call

Project Management

Interface Design, Workflow, & Management


Weekly 2-hour Medicat Operations Call

Discounted Rates for Onsite Visits

Execution & Maintenance of Reporting & Reconciliation Process

White-glove Concierge Service with dedicated Health Informatics Expert


LIS, RIS, PIS System Liaison